Every OST professional knows the challenge: some youth walk in with their hood up, earbuds in, and walls built high. This session equips staff with practical strategies to break down those barriers and create authentic connections. Through discussion, real-world scenarios, and practice, participants will learn how to recognize why youth disengage, honor their need for voice and autonomy, and apply simple, relationship-based strategies that foster trust and buy-in. The goal is to move from frustration to connection, and from compliance to genuine engagement